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Shipping
We currently only deliver via the US Postal Service. For Customers located within the U.S.A. shipping & handling are calculated as follows:
For orders only from local stock:
| Total Order: |
Add: |
| Up to $1000.00 |
$29.00 (Priority Mail) |
| Up to $2000.00 |
$25.00 (Priority Mail) |
| $2000.00 and up |
Free shipping & handling |
Shipping to US usually takes about 2 to 3 weeks for items in stock. Items not in stock take about 4 weeks to deliver, in very rare cases longer. We offer free shipping & handling for orders over $2000.00 within the U.S.A..
We currently deliver anywhere within the U.S.A. . Elsewhere upon request: info@ItalianWoodCarvings.com
Please contact us before placing any orders, if you are located outside of the U.S.A. , so we can offer you the lowest cost shipping alternative possible.
Returns
We want you to be fully satisfied with every item that you purchase from ItalianWoodCarvings.com. If you are not satisfied with an item that you have purchased, you may return the item within 10 days of delivery for a full refund of the purchase price (however, customer pays for return shipping). Note that custom orders can not be returned.
Before returning any items, please obtain a Return Material Authorization Form and Code from info@ItalianWoodCarvings.com or call us at 512-961-8477. The item must be returned in new and unused condition, in the original boxes, parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item at all; there are no signs of wear on the product, the tags; and the product must not have been altered in any way. We cannot accept a return of any item with any indication that it has been used. A filled out RMA Form with confirmed RMA code must be included with the returned goods.
All items properly returned under this policy are eligible for a full refund.
Damaged Items
Damaged Items claims must be made within 10 business days after they have been received. Please inform us immediately if an item has been damaged during shipping.
Return Instructions
Here is the simple process for returning an item:
Contact us (within 10 days) via email at info@ItalianWoodCarvings.com to obtain a Return Material Authorization (RMA) Form and confirmed RMA code.
Then repack the product in its original packaging materials (include the filled out RMA Form), and send it to:
Italian Wood Carvings
1212 Hollow Creek
Suite #2
Austin, TX 78704, U.S.A.
512-961-8477
info@ItalianWoodCarvings.com
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